megakaya Terms and Conditions of Use

1. Introduction

These Terms and Conditions ("Agreement") are a legally binding agreement between you ("User" or "Member") and megakaya, an online gambling platform operating under international licensing ("megakaya", "we", or "platform").

By accessing, registering, or using any part of the megakaya platform — including the website, mobile application, games, or support services — you agree to be bound by all terms stated in this document. If you do not agree with any term herein, you should not use this platform.

megakaya aims to provide a responsible, transparent and safe gambling experience for all users. The platform prioritises trust and fairness in every aspect of our operations.

2. User Eligibility

To register and use megakaya services, you must meet all of the following eligibility requirements at all times:

• Be at least 21 years old on the date of registration and throughout the period of platform use.
• Register in your own personal capacity, not on behalf of any other entity.
• Not be on any self-exclusion list or any active gambling restriction programme.
• Not be located in a jurisdiction that specifically prohibits online gambling.
• Not be acting as an agent or proxy for any third party.
• Have the legal capacity to enter into a binding agreement.

3. Account Registration

3.1 One Account Only

Each individual is permitted to hold only one (1) megakaya account. Registering multiple accounts by the same individual, whether using different personal details or other methods, is strictly prohibited. megakaya reserves the right to close all duplicate accounts detected and to forfeit any related balances or winnings.

3.2 Accuracy of Information

You are fully responsible for ensuring that all information provided during registration — including your full name, identity card number (MyKad), mobile phone number, and email address — is accurate, current, and consistent with valid identification documents.

3.3 Account Security

You are responsible for keeping your password and login details confidential. megakaya will not be liable for any loss arising from unauthorised access to your account due to your own negligence. Please contact support immediately if you suspect your account has been accessed without authorisation.

• Do not share your password with anyone.
• Use a strong and unique password for your megakaya account.
• Log out of your account after each session, especially on public devices.
• Notify customer support immediately if any suspicious activity occurs.

4. Deposits and Withdrawals

4.1 Payment Methods

megakaya supports the following deposit and withdrawal methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrency (USDT, BTC, ETH). All transactions are processed in Malaysian Ringgit (RM) or the equivalent value based on the current exchange rate.

4.2 Withdrawal Processing Time

Withdrawals are typically processed within 5 to 30 minutes after a request is approved. This timeframe is subject to security verification processes that may be required from time to time, particularly for first withdrawals or transactions exceeding certain thresholds.

4.3 Ownership of Funds

You confirm that all funds deposited into your megakaya account are legally yours and are not proceeds from any illegal activity. megakaya reserves the right to suspend any withdrawal suspected of involving money laundering or fraud pending completion of an investigation.

5. Bonuses and Promotions

5.1 Welcome Bonus

New megakaya members are eligible to receive a welcome bonus of 120% of the first deposit, up to a maximum of RM300. This bonus is subject to a wagering requirement of 20 times the bonus amount before winnings from that bonus may be withdrawn.

5.2 General Bonus Conditions

• Each promotion may only be claimed once unless stated otherwise.
• Bonuses cannot be transferred, directly converted to cash, or combined with other offers unless expressly permitted.
• megakaya reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to already agreed wagering requirements.
• Attempts to abuse bonuses through unauthorised methods will result in bonus cancellation and possible account closure.
• Full wagering requirements for each specific promotion will be stated on the relevant promotions page.

6. Game Rules

All games available at megakaya — including slots, live casino, sports betting, and table games such as baccarat, roulette, blackjack, and Sic Bo — are subject to their respective game rules as set by the relevant game provider and by megakaya.

6.1 Game Fairness

megakaya uses gaming software from licensed providers that employ random number generators (RNG) independently verified by third parties. This ensures every spin, hand, or bet produces a fair outcome that cannot be manipulated.

6.2 Final Results

The outcome of all games, including sports bets, is final once announced and recorded by the system. megakaya reserves the right to void any bet placed due to a technical error or odds that were issued incorrectly.

6.3 Technical Disruptions

In the event of a technical disruption during gameplay — including loss of internet connection on the user's end or temporary server disruption — megakaya will endeavour to settle affected bets based on system records. megakaya is not liable for losses caused by network disruptions beyond our control.

7. Prohibited Activities

Users are strictly prohibited from engaging in any of the following activities when using the megakaya platform:

• Opening multiple accounts or registering using a false identity or another person's information.
• Using bot software, automated scripts, or any tool that automates gameplay or betting.
• Using bonus strategies specifically designed to exploit promotions without genuine intent to play organically.
• Channelling funds from illegal activities through the platform (money laundering).
• Colluding with other players to manipulate game or betting outcomes.
• Threatening, insulting, or bullying support staff or other users.
• Using a payment method that does not belong to you without the authorised owner's consent.
• Accessing the megakaya platform from a jurisdiction that specifically prohibits online gambling.

8. Account Closure and Suspension

8.1 By the User

You have the right to close your megakaya account at any time by contacting our customer support via live chat or email. Before closure, all active bets will be settled and any remaining balance (after all wagering requirements are met) may be requested for withdrawal.

8.2 By megakaya

megakaya reserves the right to suspend or close any user's account without prior notice if:

• There is evidence or reasonable suspicion of fraud, money laundering, or a breach of terms.
• The user's registration information is found to be false or inaccurate.
• The user violates any of the rules set out in this document.
• The account has been inactive beyond the period specified by megakaya's internal policy.

8.3 Self-Exclusion

megakaya supports a self-exclusion programme for users who need a break from gambling. You may apply for temporary or permanent self-exclusion through our customer support. While a self-exclusion period is active, your account will not be accessible and no promotions will be sent to you.

9. Limitation of Liability

To the extent permitted by applicable law, megakaya and its related parties will not be liable for any indirect, consequential, special, or punitive losses arising from the use of the platform — including financial losses from betting outcomes.

Gambling carries real financial risk. megakaya makes no guarantees regarding winnings or returns to users. This platform is provided "as is" and you bet at your own risk.

10. Privacy and Data Protection

The collection, processing, and storage of your personal information is governed by the megakaya Privacy Policy, which forms part of this Agreement. By using the platform, you agree to the data collection practices described in that document.

In summary, megakaya collects information required to: verify user identity, process financial transactions, fulfil licensing and compliance obligations, and provide effective customer support. Your data is handled to strict security standards and is not sold to third parties for marketing purposes.

11. Dispute Resolution

11.1 Complaints Process

If you have any complaint or dispute relating to your account, a transaction, or a game, the first step is to contact megakaya customer support via live chat or email. Our team is available 24/7 in Malay and English to address most issues promptly.

11.2 Escalation

If a complaint cannot be resolved at the first support level, the dispute will be escalated to our management team. megakaya is committed to resolving all disputes in a fair, transparent manner and within a reasonable timeframe.

11.3 System Records

In all disputes, transaction and game records maintained by the megakaya system will be used as conclusive evidence. This includes game logs, betting records, and financial transaction history.

12. Responsible Gambling

megakaya genuinely cares about the wellbeing of our users. Gambling should be a form of entertainment, not a source of financial or emotional stress. We encourage all members to set personal limits and play within their means.

• Set daily or weekly time limits and spending limits for yourself.
• Never try to recover losses by placing larger bets.
• Gambling should not be used as a source of income or as a way to cope with personal problems.
• If you feel gambling is becoming a problem, use the self-exclusion tools we provide or contact a support organisation.

13. Miscellaneous

13.1 Applicable Law

This Agreement is governed by the laws of the jurisdiction in which megakaya holds its licence. Any dispute that cannot be resolved internally will be referred to the relevant arbitration body or court in accordance with our licensing terms.

13.2 Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be removed while all other provisions remain in full force and effect.

13.3 Entire Agreement

This document, together with the Privacy Policy and any applicable promotional terms, constitutes the entire agreement between you and megakaya in relation to your use of the platform. It supersedes all prior discussions, representations, or agreements.

13.4 Contact Us

For any enquiries regarding these Terms and Conditions, you may contact the megakaya support team via live chat, available 24/7, or by email at [email protected]. We are happy to assist in Malay and English.