megakaya Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy is issued by megakaya ("the Company", "we") which operates an online gambling platform at megakaya.org. This policy describes our practices for collecting, processing, storing and disclosing the personal information of users ("players", "you") who register and use the services offered.

This policy applies to all personal information collected through our platform, including through account registration, use of services, interactions with customer support, and any communications that take place through the channels provided.

megakaya operates under an international licence and complies with the data protection requirements associated with that licence. We are committed to ensuring your personal data is always managed securely, transparently and responsibly.

Personal Information We Collect

In the course of providing services to you, megakaya collects various categories of personal information, including but not limited to:

• Identity Information: Full name, date of birth, gender, identity card number (MyKad), passport number (where applicable) and mobile phone number.
• Contact Information: Email address, mobile phone number and residential address.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), bank account numbers for FPX purposes, DuitNow details, and cryptocurrency wallet details (USDT, BTC, ETH) used for deposits and withdrawals.
• Platform Activity Information: Betting history, transaction records, account login logs, game preferences and general usage patterns.
• Device and Technical Information: IP address, browser type, operating system, device information used and platform usage data.
• Communications: Records of conversations with customer support via live chat or email.

Purpose of Using Personal Information

megakaya uses the personal information collected for the following purposes:

• Processing account registration and verifying player identity in accordance with licensing requirements (Know Your Customer / KYC process).
• Processing deposits, withdrawals and financial transactions through the payment methods supported by megakaya.
• Providing effective customer support via live chat and email in Malay and English.
• Enforcing the platform's terms of use, including ensuring players meet the minimum age requirement of 21 years.
• Preventing fraud, money laundering and other illegal activity.
• Complying with legal obligations and the requirements of regulatory bodies related to international licensing.
• Improving the user experience, service quality and platform reliability.
• Sending important service communications, including account notifications and policy updates.

Legal Basis for Data Processing

megakaya processes your personal data on the following bases:

• Contract Performance: Processing required to provide the services you request, including account management and transaction processing.
• Legal Obligation: Processing required to comply with legal obligations, particularly those related to anti-money laundering and KYC requirements.
• Legitimate Interests: Processing required to manage platform security, prevent fraud and maintain the integrity of our operations.
• Consent: Where you have given explicit consent for a specific purpose, such as receiving promotional communications.

Sharing Information with Third Parties

megakaya does not sell or rent your personal data to third parties. However, in certain circumstances we may share your information with:

• Service Providers: Companies we engage to provide supporting services such as payment processing, platform hosting and identity verification. These providers are bound by strict confidentiality agreements.
• Regulatory and Law Enforcement Bodies: Where required by law or by direction of a lawful authority.
• Business Partners: In limited situations where appropriate data protection measures have been confirmed, such as in the context of international licensing.

In all cases of data sharing, megakaya ensures that the receiving party complies with equivalent data protection standards.

Data Storage and Security

Your personal information is stored on secure servers with appropriate technical and organisational safeguards. The security measures we implement include:

• SSL/TLS encryption for all data transmissions.
• Role-based access control for staff.
• Continuous security monitoring and periodic vulnerability assessments.
• Strict data backup procedures to ensure service continuity.

Your personal data will be retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Financial transaction and KYC records are typically retained for the period specified by international licensing requirements.

Cookies and Tracking Technologies

The megakaya platform uses cookies and similar technologies to improve the user experience and analyse platform performance. The cookies we use include:

• Essential Cookies: Required for basic platform operation, including login authentication and session security.
• Performance Cookies: Collect information about how players use the platform to help us improve our services.
• Functional Cookies: Store your preferences such as language settings and display preferences.

You can manage cookie settings through your browser settings. Please note that blocking essential cookies may affect certain platform functions.

Cross-Border Data Transfers

As a platform operating under an international licence, megakaya may transfer your personal data to countries outside Malaysia for processing and storage purposes. In all such transfers, we ensure that a level of protection equivalent to the standards applied in our operations is maintained.

Such data transfers are carried out using appropriate protection mechanisms, including data transfer agreements that comply with relevant international standards.